Questions and answers about the Bittrex Global wind-down process
Please see below some questions and answers about the Bittrex Global wind-down process. This page will be updated based on feedback from our Customer Support team, so please check back regularly for any updates.
UPDATED 8 DECEMBER
How will my account be affected?
- Customers with a balance who have completed the Know Your Customer (KYC) verification process and accepted the latest Terms of Service can log into their account, withdraw remaining assets and download their order history. Customers that have not completed their KYC verification or accepted the latest Terms of Service will be given the option to do so upon login.
- Customers without a balance can log into their account and download their account history. While Bittrex Global does not provide tax advice, we note that you should retain a copy of your account history even if you do not currently have a balance for tax reporting purposes.
How long do I have to make my withdrawals, now that trading has been suspended? No deadline has currently been set for customers to withdraw funds from Bittrex Global. However, we strongly recommend that you withdraw funds as quickly as possible, as a withdrawal deadline will be set by the liquidators at some point in the future.
Can I still trade? What happens to my open positions? Trading on Bittrex Global was suspended as of Monday 4 December at 18:00 UTC. Your client relationship with Bittrex Global has now been terminated and all activity on the platform – except the ability to withdraw – has been disabled. Any pending orders have been cancelled. Bittrex Global is not responsible or liable for any losses or unrealised gains caused by the termination of pending orders.
I am having trouble accessing my account, what can I do? Please see the following support articles which should help you with any issues you are experiencing.
- Issues related to two-factor authentication
- Issues related to accessing your account email
- Issues resetting your account password
- Issues related to account verification
- My account is disabled
How can I withdraw cryptocurrency? For cryptocurrency remaining in a customer’s account, a wallet will need to be established elsewhere that supports the specific crypto assets. Options include – but are not limited to – setting up an account at another cryptocurrency exchange and/or establishing a hardware or software wallet. If balances of cryptocurrency do not meet the minimum withdrawal size (i.e. are less than the network transaction fees to transmit the cryptocurrency off the Bittrex Global platform), we will be unable to process these withdrawals. Please see this article for a detailed guide on how to withdraw cryptocurrency.
How can I withdraw USD? All remaining USD holdings have been converted 1:1 into USDT, and USDT is now available for withdrawal in the usual way, subject to the Terms of Service and applicable law. Bittrex Global has covered all fees associated with the conversion. Click here to see more information about the conversion of USD to USDT.
My account says I hit the daily withdrawal limit. What should I do? Account limits vary. Customers with a balance larger than their withdrawal limit may need to break up withdrawals over several days. To find your withdraw limits, log in to your Bittrex Global account on the web version and go to My Account > My Profile > Daily Withdrawal Limit. If you do not already have it enabled, enabling 2FA may result in an increased withdrawal limit.
What if I can’t withdraw crypto or fiat from the Bittrex Global platform due to the transaction minimums? If balances of cryptocurrency do not meet the minimum withdrawal size (i.e. are less than the network transaction fees to transmit the cryptocurrency off the Bittrex Global platform), we will be unable to process these withdrawals.
What happens if someone now tries to transfer funds to my Bittrex Global wallet? You have no claim whatsoever to any funds sent to your deposit addresses now that trading has been suspended. You are responsible for notifying potential counterparties that your deposit address is no longer in your possession or control and making alternative arrangements.
Can I still use the Bittrex Global mobile application? The Bittrex Global Mobile application is no longer supported and has been removed from the app store for download. If you need to log in and access your account, please do so using the website.
Will Bittrex Global continue to pay out referral rewards? The Bittrex Global Referral program has been terminated. All rewards have been paid out.
How can I contact support with questions? Our customer support team will be available to assist you with any questions or concerns you may have during the transition process. Please create a support ticket at https://global.bittrex.com/Home/Support for assistance.
